False Advertising and Poor service

FlySafair does false advertising! When you call in to cancel a booking the operator clearly advertise a full refund should a client be hospitalised. The call centre consultant also confirmed this. I 1st called in 8 days before my fight (20 June 2023). On 10 July All paperwork was submitted. On 20 July I called in to follow up on my refund, the consultant confirmed that the refund was approved and that the refund will be processed in 7 working days. I was shocked to find that Safair only refunded 50%. I was never even advised why. You advertise a full refund but when you are placed in this unfortunate situation you don't abide by your promises. I wonder what else your company is lying about... Never again!