False advertising and lack of customer care

SAFAIR!! Advertised free flight changes for the flooding yet doesn't actually offer that! I was meant to fly on the 16th April to KZN with my 21 month old baby. Due to the flooding and that the area where I was staying had no water. I called the airline to ask for a travel voucher. They advised I would need to pay R300,00 for a flight change and any difference and would need to pick a date then and there! Due to the uncer*****y of the situation in KZN I was unable to pick a date. I then have been dealing with Suhail shaik ar Safair who said IF I can provide an accommodation letter stating they had no water, he would see if his team leader can provide a voucher. I advised I was staying at my moms in KZN, but I could send him proof of residence and the water alerts from the municipality warning residents of no water. He then said no, because I was staying at my moms and not a hotel that they would not work! Disgusting service and lost me as a member!!