Failure to sympathize with customers

I had booked a flight to Cape Town for the 27th -29th March (well in advance) for graduation. However due to the COVID-19 pandemic graduation was suspended. I thus will not be traveling anymore and do not intend to even in the near future. I’ve subsequently notified flysafair, however they shown that money matters more than their actual customers. They’ve repeatedly refused to sympathize with me as their valuable customer, whilst other airlines are well in much retaining their goodwill with their clients. I spent R10 087 savings for the flights to celebrate graduation, this is money I do not have readily available and now they wanting to retain that as their “profits”. Such amount is very significant and could be well used in other areas since I only doing my internship and not earning much as it is. Flysafair has failed the expert of customer value, which in futures catches in. Taking the voucher is pointless I’m not going anyway and to future “ballon” the matter R300 penalty per person per flight???????. I had not planned for the COVID-19 to outbreak, this is not a personal matter but an international one, which Flysafair should have responded in a manner that sympathizes with me as a customer. Never again!!!