Failure to follow their own processess and issue a refund

After 3 months of emails, calls and many promises made by multiple FlySafair staff they are unable to communicate internally and get a simple refund request right.

FlySafair keep apologizing for their failure to rectify this and assuring me that it is being dealt with as a priority by the teamleader but this seems to be a generic script they have been trained to read when they have an internal process breakdown.

So frustrating considering that I followed all their recommended processes to the T and still they keep dropping the ball.