Failing to follow their own terms and conditions! STAY AWAY

I subscriped to flymore, however after reading the terms and conditions i noted that i cannot use it for anyone but myself. I travel often with my minor daughter so long terms i would have saved money but i can only use it for myself. Accordingly i cancelled it within their 5 day cooling off period as per their terms and conditions. I have not booked 1 flight under the membership. I Literally cancelled same day, and emailed the help desk to which i have not received a reply. I then called them, where an agent answered and before i could say hello hung up on me, so of course i reverted to their whatsapp line. I outlined my issue, thinking customer care will actually care, they'd probably call me, nope instead i am told that even though i cancelled within the cooling off period and not booked 1 flight, i cannot claim a refund as its not direct marketing, HOWEVER i sent them a screenshot of the ad on their own website proving direct marketing and still my refund is denied.

Since i cancelled my subscription i booked other flights for Dec and paid out of my pocket as to not hinder the cancellation and refund process.

flysafair are not allowing me to cancel within the cooling off period and refunding me the amount paid for flymore, and neither are they providing a refund for my tickets bought after request of cancellation. 🤣 No regard for customers as not 1 call was made to me, no one is assisting me and i am left out of pocket of almost 10k.