Facile FlySafair

My granddaughter arrived within the prescribed timeframe to check in on a flight at Oliver Thambo to Durban. She was no 3 in the queue, but the two passengers in front were having issues. There were, however only two clerks at the check in counter. Then she and the couple at the counter, having problems and people behind her, were cut off and told that it is too late to check in. She had to pay additional R300 to be on standby for the next flight. At the priority counter there were four clerks standing open and helping people as they came in, Is this the new way to make money out of already burdened South Africans? Shame on you FlySafair!