EXTREMELY UNHAPPY AND INFURIATED!!!!!!

I am extremely disappointed I'm flysafair. I book frequently with the airline but today my disappointed reaches new heights. Last night I made a booking for my mum for the 22nd from durban to johannesburg for the 22nd. I made payment and there was no confirmed but the money was taken from my account. Go and check on manage my bookings and it says there is an outstanding payment made. Made the payment again. So I was charged twice for the same flight. I call them today the 14th. Hold on for hours waiting to speak to an agent. Calls which keep taking your airtime for you to sit and hold. Finally get an agent. She advises me that the refund department will be in contact with me and refunds take 7 to 21 working days. This is what is making me enraged. You guys take my money twice and I must be bare the brunt of this and wait until the refund department contacts me and 7 to 21 days for my money back. Which is needed. This is absolutely ridiculous and really and truly not acceptable. I want someone to contact me ASAP and I was a refund back in no less than 7 working days as this is a problem on your side and not mine and I should not be the one barring the brunt of this. Safair I am extremely not happy right now. This doesn't even deserve 1 star if I am being honest!