Extremely poor Service

I have booked a ticket from Cape Town to Johannesburg for this morning (08/03/2024 Flight FA100) to attend my sister funeral in Jhb later this morning. I were in the queue for to get my walk in ticket at 05h00 for the flight that was leaving at 05h55. The queue were extremely long and I a few times asked the people walking the queust what is going on. They asked for my flight number and I showed them the message that I have received from SAF air - it did not have a number on it. They then every time just walk on without really helping me. When I got to the front, I were told that the gate just closed and that I cannot get on the flight. I explained my situation to them and they just pulled up their shoulders and told me that it was my fault as I were late. I then asked to speak to a senior person who then told me the same. I asked if there is any other flight available and he confirmed that there is one leaving in another 15 minutes but that I had to pay in another R1000 to get on that flight. I then explained again to him what happened and that it is not acceptable to me that I have to pay to get on the later flight as it was not my fault. He then said I can pay R700 to get on this flight. Again I explained to him what happened and asked why I have to be penalised because fo their poor service. He stated that it was my own fault as they did call out the flight. I again showed him the message that I received for this flight - there was no flight number on it. He then showed out to me that I had to go into the sight to get my flight number. He also stated that if I do not want to pay extra I can go on standby. I explained again that I have to be in JHB at 10h00. He stated that he cannot help me and walked away.

Now, I am a pensioner of 67 years old. I am not computer literate. I have showed about 5 people this information while in the queue - why did they not help me. Is this because SAF air have the monopoly currently on Fligts in South Africa. Or were it because I am a white elderly person that they could just ignore.

This is about the poorest service that I have received in a long time. I phoned the senior person at the airport and all that she could tell me, is that se could not do anything as this was the system that they have to work with.

Another elderly person behind me also got out of the queue when I had to walk away and told me he is in exactly the same situation as me and he could already see that he is not going to be helped after he heard everything that was said

Now you would ask, how I can get access to Hallo Peter after I said that I am not computer literate? I had to ask help from somebody to assist me in this matter as I am extremely upset. No only did I lose almost R4000, but I missed my Sister's funeral.

The least that SAF air can do is to refund me this costs. I can be reached on my cell with number *** or at the given email: *** .