Extremely Pathetic and unacceptable Service from Flysaf airlines!

i am extremely unhappy with Flysafair's pathetic service.

i was subpoenaed (29June 2018) to appear in Durban court on 3rd july 2018, i purchased my tickets immediately after i was subpoenaed (30 June 2018), the day i was supposed to fly to Durban (02 July 2018), the detective of my case, informed me that the magistrate said i no longer have to appear as they have sufficient proof regarding my case.

immediately after i received this call i contacted flysafair. i spoke to an advisor by the name of Percy Ndlovu. He informed me that i cannot be refunded nor can i be credited for my tickets, not even due to the exception of my situation. i explained that i was subpoenaed and i would have been locked up if i did not go. even then too i was told that i would have to give alternate dates within 48hours in order for me to use my tickets. with this i was informed that i would get free name changes, free date, time and destination changes.

i forwarded the proof of all my documents, after a few days i was informed that i need to pay to make any changes to my tickets including airfair additions should there be any.

i submitted dates for flight but still did not receive any joy, i requested to speak to senior management but i have only been receiving excuses.

today is the 26th of July 2018 almost a month later and i have still not secured my tickets neither have i received any joy.

i lodged a formal complaint on the flysaf air website about 10days ago. to date i still have not received a single response or acknowledgement.

i am absolutely disgraced at the pathetic level of service i am receiving from this airline.

in all my years i have flown with mango airlines, i am a frequent flyer and for the past 11years i have never had a single problem with mango whatsoever! my return tickets were purchased on mango airlines (return 03 july 2018 frm kzn to cpt) and those tickets have been refunded to me with absolutely no issue at all.

i need to fly again in october 2018 and i refuse to spend more money booking tickets while i have tickets with safair. i refuse to pay a single cent extra for anything.

situations like mine should be considered as an exception yet it is not. i will not recommend that anyone flies with this airline. i will also make sure that i submit reviews where ever i can about the terrible service i received until this issue gets resolved!