Extremely disappointed customer

I would like to complain about my treatment yesterday at the Cape Town International Airport.

I had booked an 11am flight to Durban and had checked in the day before. I had got to the priority boarding at 10:30, the airplane was there and had just started boarding.

I was told that I could not get into the flight because of my luggage. Apparently it was too big for the cabin, and therefore I would have to rebook for the next flight. My bag was not that big and it was a material bag. I've seen people board with bigger and heavier bags. The guy at the counter called in the manager who refused to help me. He basically said to me that he can't help me and that I must rebook for the next flight. They did not try to assist me, by offering me the option to have my luggage put on the next flight. They didn't check the weight of the bag to see if it was light enough for the cabin. They didn't try to assist me in any way. It was just sorry you can't get into the flight book again. They didnt even explain the standby policy or anything. Just sorry, can't help you, go and book again.

The flights to Durban were fully booked for the day and I was left stranded. I spoke to the lady at the ticket sales desk and she advised that the flights are fully booked and to be placed on standby at a fee of R300 does not guarantee a flight for the day, I could only get on the next flight the next day. I was alone in Cape Town and could not spend another day. I am also female and this was not safe.

I had to book a flight on another airline for full fares - again, just so that I wasn't left stranded at the airport. The lady at the other airline had to check 3 times and make phone calls just to get me a flight.

I am extremely disappointed with the treatment that I received and the lack of empathy and help from the consultant and the manager on duty yesterday at the Cape Town International Airport.

I will never support SAfair again as the treatment I received was not good customer service. They didn't help or try to assist me in any way and left me destitute.

Sincerely, Extremely disappointed customer