EXORBITANT CANCELLATION FEE, CANCELLATION DUE TO COVID-19

I Wish there was a ZERO star option! Booked flights to originally go on holiday in April obviously we were unable to go due to the lockdown, I Then cancelled and received a voucher - Which i was okay with as it was only a few weeks and we would make a plan and reschedule. Unfortunately do to financial and work reasons we will not be able to go now and not even sure when this would be a possibility. I Contacted the call centre spoke to 3 different people who say ''I hear you , I understand but this is the policy''. I asked for a cash Refund which they would do BUT they would take 45% fee ! Due to everything going on you would think that to retain customers and have customer satisfaction you would get a refund for YOUR MONEY ??? Nope I was told it is transferable so perhaps I should find someone who will book flights...Offered it to them -NO takers surprisingly. I just want MY money back SURELY that is not too much to ask.... I was even told to think of the company during the lockdown as they have expenses and staff to pay. My QUESTION IS WHO IS THINKING OF SAFAIR CUSTOMERS!!