“Exceptional Service in an Unexpected Emergency”

My ID book and passport had, without my knowledge, been packed among my belongings during my move. As a result, I had no identification documents with me when I needed to fly to Cape Town. After providing additional administrative declarations, and thanks to the kind and professional assistance of Thesmica and Camira from FlySafair, I was allowed to board the flight. A heartfelt thank you to FlySafair for being willing to listen to and assist members of the public who find themselves in emergency situations. And a special thank you to Thesmica and Camira for their kindness, professionalism and understanding. Your assistance made a difficult situation so much easier. Thank you!