Ethically *********** FlySafair

I flew with the airline three weeks ago and on my arrival in JHB I noted that my suitcase wheel had been broken. I took this up with the airline and to my dismay was told that the airline does not cover damage to cosmetics of suitcases as it is handled by an external handling company - which frankly is not my concern as I pay the airline and expect service from the airline and not their third party dealings. I am completely annoyed and disgruntled at the fact that they would make such a claim and I have to live with damaged property that I have paid for and an airline that is not willing to take accountability for it.

In addition to this it has been three weeks of waiting for someone to call me back and having to follow up on someone calling me back, this incurring additional telecom expenses.

This is the worst airline to deal with and I will try my utmost to not deal with them again.

Very bad ethics!