Dustbin service given to clients at FlySAfair

<p>Hello Peter</p> <p>I have recently used the services of SAfair on the 8th of January 2017, from OR Thambo to Cape Town international airport. When I arrived at the airport I noticed that my baggage was looted by the baggage crew. I immediately approached the help desk of SAfair to lodge a case. I went through Swiss port and followed all the procedures that are required and also took pictures as evidence. The agent that helped me is Unathi Stofile which also took pictures and confirmed the items that were missing in my bag. Initially i was communicating with the switch board which transferred the case to SAfair. SAfair offices reached a decision that was not remedial to my problem because they said I must either provide receipts or purchase the lost items and give them the receipts so that they can reimburse me. How is that helpful? Where do I get money to buys the same items I once saved money to buy, I am a student. The office told me that they will not be paying for my other items as they are not liable for their safety. I called a guy called Kensani from the Johannesburg offices and he told me that in fact SAfair should not be entertaining me because I do not have a case, he even claimed that if they pay me he doubt if I will utilise the money to get the lost items. This guy obviously does not understand that it is about the value lost, not the specific items. Kensani was being dismissive in my case and I think the office referred my case to him because they know that he is “Napoleon”/”Batista” and threatens clients that lodge complains.He told me I should have took insurance and also if I like I can go to the lawyers. I have been making follow ups from the 10th of January 2017 up to date. The receptionist “Judy” can attest to that and I have been trying to set a meeting with the manager for the previous week of which it did not materialise. The office has been stalling me and throwing me from pillar to post, maybe their wish is that I will end up giving up on my lost items. They obviously don’t know about treating customer fairly, they are just in it to milk and ****** the customer.</p> <p>Thank you Peter<br /> <br />Kind Regards<br />Sello Matsepe<br /> ********** </p>