Dusgusted

On 15 December 2021 we were due to fly to Durban with Safair, firstly at 11am with no notification our flight was changed to 13.15. Got to the airport booked luggage and arrived at the boarding gates 15 mins before departure to be told we are to late and cannot board now had pay another R600 for maybe a standby. After trekking through the entire airport from one side to the other to pick up luggage which we were told we must carry no trolley allowed there. I am a cancer survivor and due to treatment I suffer badly with my legs when I must walk long distances so needless to say with aching legs my grandaughter and I sat at the airport on standby for two hours while my paraplegic niece with an autism child together with her 9 year old daughter and husband waited on the other side for us because the ground hostess decided she is closing the gates 5 mins early and won't let us in. What a nightmare how do airlines get away with treating ppl this way when flights are costing us over 8000. After speaking to a few ppl at the airport and on fb it appears many ppl are going through the same. This airlines bad service will not see me again.