Double payment of R2000 by Flysafair

Booking reference: DCJMDY On the 03/10/2024 myself and my husband, Jongikhaya Ketile we went to Flysafair offices in East London to amend our return tickets we bought the previous week that were from East london to Johannesburg so that instead of returning to East London we return to Cape Town on the 14/10/2024 and the changes amounted to an additional R2800 of which we used a Capitec card to pay the R2000 and the R800 a Standard bank card.

They cashier informed us that the R2000 from Capitec card did not go through as it showed the amount to be pending and they said they cannot give us the tickets and we ended up using the Standard bank card to pay the whole amount of R2800. The following day when we went to the bank to find out we realized that Flysafair had taken the money

Therefore since the 3rd of October Flysafair have not given us the money and they always say the refund department is still investigating. I do not know what they are investigating because the requested the Standard bank and Capitec bank statement and were emailed to them and the evidence is there to show that they owe us R2000 which was deducted from Capitec