Double charged!

<p>I was double-charged when booking a flight at the beginning of October. I followed up immediately with your team to reverse the charge, and was assured that this would be effected asap. Two months later and nothing has been done about it. I have followed up several times since then. As a loyal Flysafair customer, I am very disappointed about this poor service. I expect better service delivery from a brand that prides itself on its service. This has been highly inconvenient. However, my money is yet to be refunded, nor have I been compensated for the inconvenience caused. This is akin to *****. If this situation is not rectified by today, and if I am not granted additional compensation accordingly, I will be escalating this case to Wendy Knowler of Consumer Watch.</p>