DOUBLE BILLING

I WAS IN THE PROCESS OF PURCHASING A TICKET ON A FLASH SALE ON-LINE WHEN THE TRANSACTION STALLED AND I WAS TOLD TO RE-START THE PROCESS OF BOOKING. MY CREDIT CARD WAS DEBITED FOR THIS TRANSACTION DESPITE SAME SUPPOSEDLY BEING CANCELLED. I SUBSEQUENTLY PURCHASED ANOTHER TICKET FOR MY DAUGHTER AND WAS ALSO BILLED FOR THIS. TWO AMOUNTS CAME OFF MY CREDIT CARD. I SENT AN E-MAIL QUERYING THIS AND REQUESTING A REFUND AND TO DATE HAVE HEARD NOTHING BACK. I AM A REGULAR CUSTOMER ON FLYSAFAIR AND AM UPSET BY THEIR LACK OF RESPONSE. MY BOOKING REFERENCE NUMBERS ARE IX9MGP AND HQH0CR. I WOULD APPRECIATE A RESPONSE AND A REFUND FOR THE INITIAL TICKET PURCHASED UNDER REF. NO. HQH0CR. MANY THANKS<br>