1 reviews | Active since May 2020
Don’t FLYSAFAIR
I flew with Flysafair to Mauritius on 11/10/22. The flight was pleasant and the staff were extremely polite and helpful. On landing in Mauritius only the front doors of the plane were opened but passengers were disembarked two rows at a time from front and back of the plane. Unfortunately the return flight on 18/11/22 was the exact opposite. Two of the lady hostesses were extremely rude and unhelpful and spent most of the flight chatting at the back of the plane (I was in the back row). Firstly the plane took off 15 minutes late as we waited for two African passengers, then when we landed in JHB these two passengers were afforded the opportunity to disembark first, (although they were seated in the middle of the plane). We explained to the two unhelpful hostesses that we had an extremely tight domestic connection and asked if the plane would be disembarked two rows from front and two rows from back as it seems this is Flysafair policy. We were rudely told that everyone has a connection to make and we must just wait our turn. They then proceeded to disembark the plane totally from front to back so we would be the last ones off. I don’t want to be ****** but I guess that the fact that I am white had a lot to do with their actions. Once we disembarked my wife and I (both 70) had to run from one end of the airport to the other to try and catch our connecting flight. I Courtesy of these two unhelpful hostesses we missed our connecting flight to Durban and had to stay over and fly the next morning at a huge additional cost. Flysafair you have some excellent staff but these two air hostesses are certainly no credit to your business and you need to remove them from dealing with the public. I certainly wouldn’t make use of your airline ever again.
