DON'T fly with FlySafair

My husband and I had a booking, NGTYWD Friday 28 September 2018. We were in the line at 9 to check in. When we got to the counter the lady informed us that we missed our flight. Please note that there were only 3 assistants during a school holiday which is pathetic. The lady directed us to another counter and there we were directed back to the Check In counter. Then the lady said she cannot help us and directed us back to the "Sales" counter again. After we waited about 20 minutes they called the Supervisor. We waited more than 5 minutes for her arrival. We had to pay R600 extra for the next flight. We were in time but due to shortage of assistants at the counter we missed our flight. We almost missed our second flight. The cameras can be checked . I was wearing a black tshirt with a logo "Die wereld is mal" and my husband Charlie van Eck a white tshirt with a logo. I think it is really unfair of Safair to charge us R600 extra for something that was not our fault. I want a refund for R600. We had 2 suitcases and did not pay extra for that. FlySafair are not the cheapest but we had to pay for food and drinks on the plane which is ridicilous. The flight was delayed for 40 minutes. FlySafair should compensate us. On return 6 October 2018 we experienced another disappontment. We had to pay for our luggage. We had 2 suitcases but according to the system we had to pay for that on return. One of our suitcases were damaged on our flight to George. I want a refund for R600 and R250. We will never ever make use of FlySafair again and we will not recommend it to anyone. Yours angry and unhappy. Louise van Eck