RB
Robert B

1 reviews | Active since May 2015

29 Oct 2024, 15:48

Dont fly SAafair with kids fly LIFT instead

Hi SAfair.

What a shocker. My son flew LIFT up to Durban from Cape Town due to non availabilityy of SAFAIR flights and the exhorbitant fee for unaccomanied minors with SAFAIR.

What an amazing experience for my sone flying with LIFT. The staff were kind and friendly. And they did not charge us for his car booster seat which we needed for his safety. Nor for the unaccompanied minor service.

Then on the way back, we flew SAFAIR which had been my preferred airline for the last 5 years. Always on time and always friendly.

When I got to the aiport ( I was taking my son back home) the cold and unfriendly staff said I had to pay for the booster car seat. I could not believe it but forked out the money.

I am going on social media to tell parents with young children to rather fly LIFT as this treatment that puts the safety of our child is uncaring and callous. One little booster seat in the hold needed to be chrged for. When other airlines dont charge for this.

So much for being a child-friendly airline.

Cheers and we will avoid you in the future

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