Don't fly FlySafair!!!! They don't care.

I traveled from Jeffreys Bay to PE yesterday, a distance of over 70kl, mostly in the rain and mist and arrived at the check-in, five (5) minutes late.

The check-in staff (presumably all FlySafair employees), refused to hear my story and I was turned away.

I performed a bit and asked them to call the manager. He arrived and he too just brushed me off.

To check if this was standard practice, I went to Mango Air and asked the person on duty what they would do if someone arrived five minutes late and was told "no, we wait for up to 10 minutes".

I then went back to the check-in and was told I would have to re-book my flight.

Thinking there was another one in an hour or so, I went to the agent counter and was told there was not another flight, that I would have to wait till tomorrow. Again, being innocent, I thought well, if I can catch an early morning flight that wouldn't be so bad. But alas, the lady told me. They only have one flight per day.

I asked if the flight I had missed was full and was told " there were plenty of seats left". She suggested I book for the only flight the next day which was at the same time and that I do so on a stand-by basis.

Not wanting to travel by that stage which would have been 300 kilometers only to be turned away because the flight was full, again I asked if the flight was heavily booked and was told it wasn't, that there were also an abundance of seats. I was forced to pay an additional R300.00 for the pleasure.

The purple of this gripe is to record the absolute no care attitude of the staff. No on thought to say to me, "let me see what I can do". No one cared that I had reasons which were beyond my control. I was told I should have been at the airport two hours before check-in. This was a ridiculous reply as firstly, I would have had more than enough time if it were for the rain and secondly, the 'two hour' recommended time is just as arbitrary as if they had of said I should have been there 8 hours ahead of time. In reality it boils down to the fact that I was 5 minutes over time and NO ONE LIFTED A FINGER TO HELP.

I WILL NEVER FLY FLYSAFAIR AGAIN AND WILL BAD MOUTH THIS AIRLINE DESPITE THEIR ATTRACTIVE LOW PRICES TO ANYONE WHO THINKS OF FLYING WITH THEM.

I want FLYSafair to investigate why Mango Air can make a plan and they can't. Why their staff lack empathy and why they all sat, smugly behind their glass partition, with blank expressions on their faces despite my request for someone, anyone to see if there was anything that could be done despite ven offering to take the luggage as hand luggage so that that would not be used as an excuse.

I AM MAD!