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warren.mckay warren.mckay

1 reviews | Active since Nov 2016

11 Jan 2017, 10:34

Don't use Flysafair Online System till it is fixed

<p>Today I Booked a flight from Johannesburg to Capetown for two people. Being my cautious self I double checked the dates, and made sure it was a Thursday and Monday selected, although every time I changed from the booking side to the payment side the flysafair system seemed to change the month of the booking. The first time it changed the departure month to January from March, safair system changed the date from 09/03/2017 to 12/01/2017, and the return date from March to February, system changing the date from 13/03/2017 to 13/02/2017. I noticed this when I sent my girlfriend a picture to double check on details and quickly changed it back to March. After changing the dates onther time the problem seemed to be fixed. Once payment was made I received ticket and both dates were once again changed to February instead of March. </p> <p> <br />I then immediately called the safair customer care where I tried to get them to change the dates to the originally correct and selected dates although even with the 'waver of fees' i had to pay in an extra R1500 even when the online system did not show any difference in price on my system to the ones on the ticket. (NB always use the ctrl+alt+n when boking flights to check prices)</p> <p> <br />I am not sure what is going on with the online bookings and if this is maybe a way to make more money from the bookings, although I would like confirmation when this is fixed as I have never had this issue before and will not book a flight with safair again with the current system. </p> <p> </p> <p> </p> <p>I would suggest that no one else use their system till they have fixed this orelse you might be faced with the same problem. </p> <p><br />Kind regards</p> <p>Warren McKay</p> <p> </p>

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