Don't fly Safair .... BE WARNED... Damaged Luggage

<p>We flew with Safair from Cpt to Durban on the 8th of December 2016. We went on an overseas cruise - we only returned from our holiday Sunday the 18th of December. I had purchased new shell case type luggage especially for the trip. Once we got to our destination from the airport on the 8th I noticed that the one bag was cracked right across the top at the handle and lock. I had not noticed before as when we arrived in Durban it was already dark and only noticed whilst trying to open the lock. The 2nd case is scuffed, dented and marked. This was brand new luggage and the first time used. </p> <p> </p> <p>I therefore e-mailed Safair and this was the response I received... I did inform them that I was going to post their response on hellopeter as well as facebook and any other media available for other unsuspecting passengers. </p> <p> </p> <p>As you can see from their response - they are not interested that their airline staff destroyed my new luggage</p> <p> </p> <p>Good day<br /> <br /> Thank you for the below email<br /> <br /> Please note the following<br /> <br /> Lost/Damaged Baggage: must be reported upon arrival to the lost property agent as well as the airport police, to obtain a police report number, within 24 (twenty-four) hours and the relevant documentation must be completed in order for us to process and evaluate your claim. Assessment of your Damaged Baggage must be done immediately upon arrival by the lost property agent. <br /> <br /> Please also be aware We will not accept any liability for scratches, cosmetic or minor damage to Baggage, including but not limited to damage to wheels, zips and locks, nor for any items protruding from Baggage, such as handles or trolleys <br /> <br /> Thank you </p> <p>Kind regards</p> <p>Kensani Khoza<br /> Customer Care Agent</p>