Does the Safair call centre have any humans, or just robots?

Goodness knows how many calls, WhattsApps ,and e-mails sent to try and get a valid response .

A detailed e-mail was sent with a refund request. following several Calls and WhattsApps .

The response "How can we help you". I called the number at the bottom of the e-mail and was back to square one . I was given the WhattsApp no and after holding cut off.

Our clients are threatening legal action.

So far at least 5 hours of my time.

Where can I send the invoice?

I need to go back to them with a better response than that.