DOES SAFAIR THINK IT IS ABOVE THE LAW

I flew Safair from Cape Town to Lanseria and on arrival at Lanseria I noted that my checked in luggage was seriously damaged. I immediately went to the counter to report the damage, filled out the claim and incident form, was given a claim/reference number and the person at the counter took a photo of the damaged bag. I was also told that I would be contacted during the following week.

Needless to say, I was not contacted and when I then called the so-called call centre, I was informed that Safair had no record of the claim, but would immediately attend thereto, taking down my details, the Safair reference number and promising to get back to me.

Again nobody contacted me! It is absolutely disgusting how people whose bags are damaged and who have a legitimate claim are treated. DOES SAFAIR THINK IT IS ABOVE THE LAW AND CAN SIMPLY FOB OFF PEOPLE VIA THEIR CALL CENTRE?

I do not need any of their appartent apologis but an immedate refund within the next four days.