DO NOT WASTE YOUR TIME & MONEY! BOOK WITH AIRLINK INSTEAD!

Worst Airline Ever! Don't waste your time or money by flying with this airline! Rather pay a few hundreds extra and make use of Airlink! Way better organized service! I booked a flight from Cape Town to OR Tambo in Johannesburg and wanted to change my flight date from Friday to Sunday which was showing on their website. I choose the timeslot which I wanted to change it to and make the payment requested to confirm the change (R1065 later). It then after successful payment through OZow took me back to the merchant and confirmed my changed booking to a timeslot that was not even available on that day!!!! Their system glitched.

I then phoned the customer care center - hold the line for 7 minutes and got through to an agent. The agent took my booking confirmation number and explained that someone must have also booked that same timeslot on the time when I was busy making the payment and the seat got allocated to them which then was the last seat for that flight. The lady then dropped the phone purposefully in my ear as I was querying how this glitch is now my fault and that they should refund my payment for the flight change. It's so unfortunate that I did not get her name...

HOW CAN I BE HELD LIABLE FOR A GLITCH ON THEIR SYSTEM???? I am going to loose my R1065 for the flight change and also be on a flight that I cannot make meaning that I will loose the flight ticket of nearly R2000 also adding up to a total of over R3k!

I am utterly disgusted with their service and way of handling complaints.

If you want to throw money down the drain and have an unpleasant cramped dirty flight - this is the place to go!