Do not travel with FLYSAFAIR

I am very disappointed with the service I received yesterday 13th January 2019. My grandson of one year old had a near drowning experience on 5th January 2019 so I had to book a flight on Thursday 10th January 2019. I managed to get an emergency flight with Mango airlines and the staff were very friendly and made sure that I got onto that flight. I booked a flight on my son's tablet with flysafair to return on Sunday 13th January 2019. I had only 10mns to see my grandson who was still in ICU and it was his 1 year old birthday yesterday as well. Needless to say I left the hospital at 1.30 as my flight scheduled was for 3.35pm. The road supposed to be taken was closed off, got stuck in a roadblock as well. I arrive at the airport running like a crazy person to get there before the gates closed. I arrived at the book in desk at 2.50pm thinking that I will still manage to get through. I was stopped by one of the female staff who was quite abrupt with me. She then sent me to the bookings desk and told me that I cannot board my flight. I went to the booking desk and was told that the gates were closed and that they will definitely not allow me on that flight. I was asked if I wanted to book for the next flight which was only at 5.45pm. I explained to the lady that I just came from ICU and about the road closure and roadblock. That didn't help. I was told that I can book the next one at R 300 which is a 50/50 chance of me getting that flight, or the exact same flight for R 400 which will be a guaranteed flight. In my mind i'm asking the question as to why do you still offer the 50/50 if you coudlve just told me about the guaranteed flight. I opted for the R 400 guaranteed flight (which I think was a total ripoff)I paid it anyways as I had to get home to my 10 year old whom I haven't seen for four days.

I will never ever book with flysafair in future. The only way I could've been on the plane booked for 3.35 was if I had checked in online. I had no access to internet to do this. I think this is also quite ridiculous. Not everyone has full access to the internet all the time.

I will be sure to warn friends and family as well never to travel with this airline as they are a total " WASTE OF TIME"