Dissatisfied customer

I'm writing to express my disappointment and frustration with the handling of my case by Flysafair after my luggage was ****** at Lanseria Airport on May 27th. Their response that it's similar to a handbag being ****** in a store is unacceptable, especially since I checked in my luggage and it was their responsibility to ensure its safe handling. I believe my case wasn't handled properly, and I'd like to request a more thorough investigation and resolution.

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