dishonest money making scheme

Email : 27 March 2024 from "Zodwa Good morning I hope you are well Thank you for your email I have escalated with refunds as this has been going on for a while and also with team leader I will follow up with you Regards Zodwa" I have been struggling to claim my double charge for check-in luggage at Capetown airport since 16th January 2024. I submitted statements, copy of card several times to Lameez Major, Zodwa Zwane, Felicia Meniers, MN Nkabinde, Dorcas, Rudy the supervisor and all just failed me. Lately Flysafair does not even return my calls. With this attitude, the airline not survive. My family will never fly flysafair again