Disgusting service from ground staff at George airport flight FA-253

Good Morning

I would like to bring to your attention an unprofessional ground staff member working at George airport Mariska Mokwena ( I am not sure of the surname as she refused t give me her name)

I booked 7 tickets return tickets from OR international airport to George airport , our check in at OR Tambo airport was smooth no issues until we landed at George airport at 07:30 .

I am not a first time flyer therefore I know the process of checking in . We arrived at George airport to check in for flight FA253 from Goerge to OR Tambo . We are assisted by Mariska at counter three from left side .

I greeted her and I asked my younger sibling to give her ID and check in her luggage , she then takes the ID and asks for four ID’s as there are four people , I asked why don’t you check in 1 person at time with their bag so that you don’t confuse yourself ?, she just sighs and doesn’t answer me .

I then gave her my ID including my 5 year old son’s birth certificate and got our bags ready for check in . Mariska then doesn’t give me back my ID and my son’s birthday certificate and hands me two boarding passes that don’t have a bag tag on it . We had to wait for my father who was delivering back the car rental to budget car rental . I then gave her my father’s ID and the rest of the ID’s followed . I asked her to give back my ID and my sons birth certificate and she proceeds to issue out boarding passes without bag tags , I then got each persons bag who was checked in ready for her .

Now she realises that there are three passengers and two checked in bags . I then confronted her to say from the beginning you were rude and I don’t understand if you do not know what you are doing because you don’t want to listen . There are 5 passengers and 4 checked in bags , 5 hand luggage bags and 1 passenger does not have a checked in bag. So you have now gone and confused yourself because our names are also similar and we have the same surname so you don’t know whose bag have you checked in because you are treating me as if you paid for my ticket therefore the nonsense service you are giving me. You don’t communicate you just ask for ID’s and do what you like and feel .

I then said to her you are rude , rolling your eyes and sighing while I am talking to you by the way I was trying to assist you in making the process easier for you . By the way the check in queue is becoming long and a coloured gentleman walks to her and asks what’s the problem , she speaks to him in Afrikaans and says that I have a problem with giving her my ID when she asks for it again so she doesn’t know what my problem is ( the very same coloured gentleman does not ask us what is the problem and if he may assist us , he proceeds to boarding gate 5 )

She then requests my ID back and issues me a second boarding pass with a bag tag which is what she would have done when she requested my ID in the first place .

She helped the white passengers with a smile and spoke to them in Afrikaans and quickly so

I don’t want to throw the race card but you can read my explanation and tell me what was so difficult in helping me efficiently is it he colour of my skin ? , I paid R 26,907 in total and I want to know should I have taken my money to another airline that appreciates that I entrusted them with efficient and effective service and not service me based on the colour of my skin ?

My checked in bag was also cracked in the process when I arrived at the OR TAMBO airport and when we checked in at George airport it was not cracked , please see attached image

MISS R KGOATHE ***