Disgusting Service

Good day

I am very unhappy with the service that was given to my mother-in-law. She was booked on Flight 4DRIJ3 last week Monday, 7 August 2023 from Port Elizabeth to Durban. I booked the ticket for her and SPECIALLY booked the ticket with ASSISTANCE, as she had a few strokes and battles. When she got to the airport in PE, they told her that ASSISTANCE was not booked. They then eventually helped her, but with major disgrace, they put her in a chair and carried her up the stairs. She was so scared as two guys carried her up in a chair. Totally unacceptable, because what would have happened if they slipped, and she fell. When the plane landed in Durban, once again, they helped her out of the plane and took her to the drop off zone, where I picked her up. The person that helped her, took her up to the drop off zone and then they let her get out of the wheelchair and told her to stand and wait there till someone comes to fetch her, disgusting that they leave a lady all alone that needs assistance. Leaves her all alone to wait and standalone outside without any assistance. I really think that a person pays for a service and then you do not get what the service is for. How would you feel if it was one of your own family members that got treated like that if they had a stroke and needs assistance. I phoned and complained about the service on Tuesday morning, and they would of got somebody to contact me, which has not happened. I really do not appreciate it that I have not been contacted and have this bad service sorted out. Please could you get back to me as soon as possible and I would really appreciate some type of compensation for the bad service, as she is too scared to fly back to PE.