Disgusting Service

<p>Good Day</p> <p>I am utterly and entirely disgusted at the service that I received from you. I paid my flight at 12:56 this morning at Pick n Pay and due to unforeseen circumstance I have to cancel the flight, you guys want to charge me something like R 1700 just for cancelling which is a utter and entire ******* and is unexceptable. This was my first time using FlySAFair and I won't recommend you guys to anyone. I work for a well known company world wide and they will never do this to their clients because there is a thing called the Consumer Protection Act, are you guys not up to date with this act?</p> <p>All I want is my R 2831.00 refunded to me with immediate effect. My flight is only for the end of September. I would have understood of the penalty fee was 10% of the amount but to take R1700 out of my pocket is ridiculous!</p> <p>Kindly refund my money with immediate effect. I refuse to wait 6 to 20 working days for a refund as well. Your service delivery is pathetic and disgusting. I havent heard any response from them within three days, additional to this they cut my phone line everytime I call them. I just want my money back is that too much to ask for, i have mouths to feed and a family and that money can be used for food to eat and you guys are robbing me. Its pethetic</p> <p>Please click on the following link for terms of use of this communication</p>