Disgusting service

Good day , my Complaint went on Travel Start 2 weeks ago. My travel tickets were booked with my daughter so I took the printed copy as proof to the airport.As travelled several times on local airlines I know that 30 min before departure was enough time , other airlines ever call out to passengers to board if they are delayed.On Sat 13 Jan my flight was for 6.00 am an I was at the airport by 5.30 and checked in and boarded with no problems.I even complimented the airlines to my husband.My return flight Monday 15 Jan was for 6.30 am and was at the airport at 5.50 am and went to check in by 5.55 am and was refused check in as I was told that I was late , I was required to be there 40 min before.People had only started boarding and I only had hand luggage.I was not aware of this time requirement or I would definitely have been there in time .One back experience was with Nadira

time requirement or I would definitely have been there in time .One bad experience was with Nadira a consultant at the Durban airport had a bad attitude.I was forced to buy additional tickets for later in the which cost me R 1 400.00 and I lost a days work.Reason for the early flight was that I could to work that day.I could only return on the 13.10 flight that day.This is a complaint and I request a refund. If the 40 min prior time was applicable Jo burg should not have allowed me on Saturday and I should not have been allowed on the flight and would have been made aware.If I was allowed to check in 30 minutes before at Jhb International on departure , I should be granted the same in Dbn or notified in Jhb that I was granted a favour and made aware of their checkin time .Bottom line I want my refund of R1400 for all the inconvenience and for also losing a days work for both me and my husband.Please call or email: Mrs J Dookie ********** email **********