Disgusting process

Dear FlySafair Customer Service,

I am writing to formally raise my dissatisfaction with your current flight change process, which I found unnecessarily complicated, inefficient, and frankly unacceptable.

A return booking is made as a single itinerary. However, when attempting to amend that booking, customers are forced to change the return flight first, exit the process, and then go back in to amend the departure flight separately. There is no logical reason why a customer should have to complete two separate transactions to modify one booking.

This structure not only wastes time, but it also requires two separate payment processes. From a customer perspective, this feels unreasonable and exploitative. It creates the impression that the system is intentionally designed in a way that disadvantages customers rather than supports them.

In an industry where digital convenience and user experience are standard expectations, this process falls significantly short. Managing a booking should be seamless and intuitive — not a frustrating, multi-step exercise that results in duplicated administrative effort and charges.

I would like a clear explanation as to why this process is structured in this manner, and whether FlySafair intends to revise it to allow customers to amend a full itinerary in a single transaction.

I look forward to your response and trust this matter will be taken seriously.