DISGUSTING POOR CUSTOMER SERVICE!!!!!

DISGUSTING POOR CUSTOMER SERVICE!!!!!

We have booked 4 tickets (return flights). A week before the departure date one of the passengers was admitted to hospital and underwent major emergency surgery. The doctor wrote a letter to state that the patient won't be allowed to fly for 3 months. As a result, one of the other passengers had to also cancel his ticket to take care of the patient. HOWEVER, BECAUSE there is no admission letter ON THE DATE OF THE FLIGHT, Flysafair is penalizing us 40% per person per flight. On top of that, the refund is still not paid back. I have seen similar complaints previously so this is obviously the norm under which Flysafair operates. Not very ethical to say the least!!!!! SHAME ON YOU FLYSAFAIR for *****ing so blatantly!!!!!!