Disgusting customer service

1/5 Stars - AVOID FLYSAFAIR AT ALL COSTS!

I recently had the misfortune of flying with Flysafair from Cape Town to Bloemfontein, and what an absolute disastrous start to the festive time.

Despite checking in on time and following all instructions and requests they had, my luggage was lost during the one-way flight. I reported the incident to the airline staff, and they assured me that they would locate my luggage and deliver it to me within 24 hours. Despite numerous follow-ups, phone calls, requests and empty promises, I have STILL not received my luggage 2 days later.

I landed in BFN at 8am Friday morning. My luggage was left in CPT. We live in Parys so after I landed and reported the lost luggage they assured me that my bag will be delivered in Parys the same day or the following day. I waited the whole day for any communication and received none. I phoned at 4pm just to find out that the bag is in BFN now but nobody from the airline wants to take responsibility for their mishap and pay for a courier to bring my luggage to Parys as what was promised and committedto me by them. They turned around and tried to convince me that I should rather pay for the courier to pick it up..despite this being their fault and their commitment to fix this and return my property.

My luggage was then sent to JHB the Saturday morning and they have assured me that they have approval to send it with a courier to Parys and that the luggage is on route. Saturday evening (6pm) I am still without my luggage and without any communication or clarity on what is happening. Bare in mind that I do not even have a toothbrush or any clothing at all. When eventually getting hold of them, Flysafair just said that they can't get hold of the courier and they have no idea where my luggage is anymore. They again committed to phone me back with more information. I'm STILL waiting for that call or any information!

Sunday morning we phoned again and they still do not have any answers. They just said they will phone me back (sounds fami****?). It has been 3 hours later and I am still waiting.

We finally got hold of the luggage company in JHB and they searched for my bag. They confirmed that it was never given to the courier. It is still at the airport. Now I must take on extra expenses to get my bag myself before they again loose it! This while already having being impacted and missing work commitments on our side due to all of this....all the time and money wasted on phone calls...and now more on petrol to get the bag. This in the festive time when moneybis already tight for everyone! This is absolutely disgusting and unacceptable!

The pure level of incompetence and disregard for customer service displayed by Flysafair is appalling. As a paying customer, I expected a certain level of service, especially when it comes to handling my personal belongings they I worked so very hard for.

The lack of communication, transparency, and accountability from Flysafair has left me feeling frustrated, disappointed, and ********** and an absolutely disgraced. I demand better from any airline, and I hope that others will learn from my experience and avoid flying with Flysafair at all costs.

I insist and expect an fair and reasonable compensation for all the expenses I had to take on to buy new clothes and toiletries to survive, all the phone calls and petro II had to take on over and above the airline costs to do their work!

*Pros:* None

*Cons:*

- Lost luggage - Poor communication - Lack of transparency and accountability - *********** customer service

I booked a return flight and I am so anxious and scared to hand over my luggage because I know I cannot trust Flysafair.

*Recommendation:* AVOID Flysafair AT ALL COSTS! If you value your time, money, personal belongings and dignity...choose a different airline!