Disgusting behaviour from Flysafair

Very Disappointed with Flysafair’s Treatment of My Elderly Mom

I am extremely disappointed with the way Flysafair treated my elderly mother on her recent flight from Durban to Cape Town. She was travelling in a wheelchair, yet the staff insisted that she collect her own luggage from the carousel at Cape Town International.

This is completely unacceptable. My mom is elderly, mobility-impaired, and clearly needed assistance. Instead of offering help, the staff were rude and dismissive, showing no compassion or basic respect for her situation.

Airlines are supposed to prioritise the safety and dignity of passengers who require special assistance. Flysafair failed badly in this regard. No elderly person in a wheelchair should ever be told to fetch their own luggage.

I am utterly disgusted by this treatment and hope Flysafair takes this matter seriously and trains their staff to be more considerate, respectful, and supportive towards vulnerable passengers.