Disgusting

Good day, I am writing to you out of pure frustration as well as disgust wit my, and all other passengers booked on that flight…… We were supposed to depart 17h25 on 16 December 2025 but was abruptly informed that there is a delay and that we would depart 22h55…. A 5 hour delay!!!! That in the first place was totally ridiculous. No explanation was given just we have to wait. Other passengers was placed on other flights and others were given vouchers for other airlines, but due to me that already checked my bag in for the flight I was stuck at the airport and was told that they could not locate the luggage to return it to me, now really????? To make things even more frustrating we were sitting in an airport that closed all shops and restaurants at 8pm to 8:30pm, needless to tell you we could not get something to drink or eat…. Isn’t that a basic human right? In my case the smoking section was also closed and I had to wait until we arrived in JHB…. Maybe that was good for my health, but certainly not my emotions!!! When we boarded and in flight, we were very politely asked if we would like to PURCHASE anything from the cart….. I nearly flipped!!!! Surely Flysafair could have given the passengers something from the cart, you know…. Water maybe???? When I requested the hostess about this she looked at me all confused and responded “if that is how you feel I wil give you something” I was not requesting just for myself but also for all 51 passengers on board especially an elderly lady that was exhausted and clearly not feeling right!!!! The pilot also stated that the plane was stuck in East London due to bad weather….. funny…. I tracked the plane on you app and it was at OR Tambo for 5 hours….. Your passengers are not idiots!!! Why was all the other flights then on time? Could you not accommodate us on those flights with our luggage??? In the light of Treating customers fairly, how are you going to deal with this matter? Regards, your once loyal and utterly disgusted passenger!