DISGUSTING

Extremely disheartning, poor service, zero customer concern or care! My mother who is flat on her back due to three severe eye operations which have caused her not to be able to fly for three months has contacted the airline several times to no avail, flight is booked for 17th May and she found on on the 4th she would not be able to fly due to the position in which she has to remain. The Doctors letter was even sent to them. I try to assist as mother is beyond stressed and cannot deal with the poor response and i am informed a 50% refund will be granted!! firstly - this is by no fault of the passengers, a emergency operation and they want to refund 50% - not decent at all. My parents are happy with a voucher for future travel however to offer 50% is *********. when asked for TL details i get told, they will email me. emails are not going to help. your policy wording for exemptions is clear and also according to consumer protection act. If she wasn't rushed for an emergency operation they would be on the flight. Secondly i have looked and all flights are fully booked on their scheduled flights - i am also aware that that seat will be sold at more than originally purchased so in essence airline scoring!!! where is the protection for passengers in this case???