Disgusting.

HORRIFIC CUSTOMER SERVICE. Flight FA344 on Thursday 21 December over 2 hours late. No staff from SAFAIR even bothered to communicate delays. Menzies staff are disgustingly rude, lazy, ****** and unenthusiastic to work. Keep on moaning about shift changes and how they aren’t going to bother checking on why the flight is delayed. All the want to do is “be relieved from working for so long”

Never ever ever again SAFAIR! After getting hold of your ops team the aircraft was in maintenance???? No one here that works for you knows that and no one from SAFAIR has bothered to communicate this with the passengers.

My favorite response is “you should leave today” and “we cannot find the aircraft” …. Did it go into the Bermuda Triangle ?? Did it fall out the sky? What’s really going on ?? NO ONE communicates.