Disgusted to say the least

<p>My granmother had a flight today from CPT to JHB... flight FA114...shes 78 years old and is busy going blind due to medical conditions...needless to say...when the tickets were booked..we specifically requested "meet and assist" why is this option available if the elderly pupils arent being assisted??? In Capetown a security lady assisted my gran to get to the waiting area and get on her plain..well done to that lady unfortunately do not have her name...well besides that...landed in JHB..flight arrived 15minutes earlier...assisted? Nope family and security had to run around looking for my granmother after a while realising there has been requested that shes assisted to get of the plane...they suddenly rushed to the plane and founs my grandmother still sittinf in the plain waiting for someone to accomodate her as requested....needless to say she had a panic attack an is terrified of flying! Worst service ever..if they cannot take care of the elderly why take care of them?? Will not recommend FlySaFair to anyone!!!</p> <p> </p>