1 reviews | Active since Nov 2016
Disgusted by money making dirty tricks!
<p>My partner and I fly regularly between Cape Town and Johannesburg. Often flysafair has the cheapest rates for the times we choose to fly. Because of this we often use them even though my partner does not like the airline - budget has always won me the argument. </p> <p> </p> <p>HOWEVER - when booking my latest ticket I accidentally entered my partner's details - as I book often for either one of us from the same computer the details were auto completed).</p> <p> </p> <p>Not a big deal right - not or other airlines but or FLYSAFAIR apparently yes. I logged on to alter the details and was informed that there is a R300 charge to change details - how can that be? I called the call center to ask about the charge - I lying to be told that it was in the terms and conditions and it was my tough luck - also there would be an additional charge on top of the R300 if I wanted to make the change then and there over the phone. </p> <p> </p> <p>For an airline which makes such a song and dance about saving their customers money this is a Damn poor policy. Cheating customers out of their money for making electronic changes online - zero cost to the airline. A shameful ****! </p>
