Disgruntled Customer

Still waiting for my REFUND and for a SUPERVISOR TO CALL ME... BOOKING ***

1 STAR IS PUSHING IT!!!

Long story short prior to making this booking I called in to confirm if I'm able to travel with my pet. Literally 11min later I called back with the intention to rent their cage instead of bringing mine along to the airport. Well guess what now they say it's only for service pets, after I called to make sure they will accomodate my pupp and I was told yes. I then decided let me rather go to the airport myself just to get the correct info because on the phone I'm being told different stories. I got there and then they confirmed that yes it is only for service pets.

I then asked to cancel my flight as I now had to make alt arrangements baring in mind that my flight was 6am and I'm told this ******* at 19:20.

I recommend LIFT airline they professional, know their product and efficient.

I vow to call and annoy FlySaFair everyday till I get my money back.