Discussing service

I needed assistance with meet and assist for my terminally ill dad, I called in and spoke to drew who had no sense of compassion n listening skills she placed me on mute for almost 20 mins n then cut my call I had to call in from a second number n finally spoke to a manager named Fatima …. She did try to assist but unfortunately there is no wheel chairs available for my dad who has cancer she then promised to listen to the call regarding the pathetic service that I have received n give me feedback by 7pm well it’s 21 44 n I am still waiting for the call….yes i understand there is certain things that can’t b done but where is the human factor, compassion….listening skills n basic phone etiquette…disgusting service