Discussed

We booked a flight on the 26 March 2021 for the 4th April 2021. We called today to cancel the flight as we are not able take that flight.

I called the call center and this is where things get really bad ... Call center agent did not introduce herself and was not even willing to assist me . I understand there is a cancelation fee however the balance they will put into a voucher witch is completely useless. After she put me on hold with a manager for 16 min the phone got put down . Baring in mind she has my contact number as well as my e mail address and has not bothered to get back to me . Absolutely disgusted in the poor pathetic call center service. Let's see if they take this complaint seriously or if they just don't give a **** to the bublic .