Disappointing service re: claim of damaged luggage

I flew flysafair on 28th November, when I reached OR Tambo which was my destination my suitcase was cracked. I proceeded to submit the claim, affidavit, and all that was required of me incl the pictures that were taken by the lady assisting me. A month later no-one has contacted me regarding my claim, on 24th on December I called the customer care number to follow up and they advised me that they will contact me but still nothing. This wasn't my doing, they destroyed my case by being negligent when handling it and now its up to me to be running after them for updates. This is unacceptable service.