Disappointing Flysafair service

05:45 flight was booked for 9 Jan .Check in online was done .Arrival at airport 30 mins before flight was to departure we were told we cannot board or get rid of bags that needed to get checked in which we then sent to bag storage .15 mins before flight was scheduled leave at boarding gate Flysafair employee (Female -with short male type haircut & glasses) told who i was with that we cannot board as the doors were already locked but this was despite us seeing that she let someone else through the gate as we were coming down the escalators .We pleaded with her but she refused .

This was not the service i expect from Flysafair and also costed an additional R600 to change the flights to a later flight .

Highly disappointed to say the least as it was possible to board the flight which we originally booked.