Disappointed

Hello I had the displeasure of traveling with FlySaAir on 11 December .. Firstly the flight was much delayed. My luggage was then lost. Nobody was able to help. The guy at the airport, a short old man who has an attitude and who walked away from me in the middle of a conversation. The woman who checked in my bags assured me my payment for the bags was made. She was the most stubborn person who seemed disinterested and never once smiled. I then get to the people before boarding who tells me I still owe payment, and made to stand one side for a long time like a ********. I tried chatting on WhatsApp and got a message I'm connected to Zandile Mjuleni but had to wait like 15 minutes before she responded and was totally unhelpful. I sent two emails to FlySaAir, and am yet to receive a reply. Absolutely and totally disappointed. Is this how you treat your customers. I will never fly with you again