Disappointed Customer

I got to the airport at 18:00 for my flight at 18:45. I booked my flights on the internet thinking that you pay as per Kulula and Mango for example R650.00 with baggage.<br> <br> Get to the checking desk the lady ask did you pay for your bags I'm like why ?<br> A ground staff Indian Lady across says yes and the flight is closing its on the internet for R150.00.<br> <br> You either get on the flight and find a way for your bag to get across as we closing .<br> Okay to me I'm shocked this new to me .<br> <br> The least you could do was explain nicely not to be rude as this Indian lady was to me from another counter.<br> <br> The lady that was assisting me said please go to the sales counter and pay for your luggage.<br> <br> Get to the sales counter very friendly lady assist and said madam .<br> Why did the ground staff not give you the paper with the luggage's weight I was like they just told me to come to you.<br> <br> She explained to me in a friendly manner our rule is free 7 kg anything more must be paid before checking in.<br> <br> If you don't you pay the R100.00 penalty.<br> <br> I work in the finance field at a travel agency well know in the country .<br> <br> I will never travel on this airline again.<br> <br> No customer etiquette at all